We sell products made by other people. Where products are found to be damaged or faulty, we will pass on to you the benefit of the manufacturer's warranty for affected products.
If you receive a damaged or faulty product, you must notify the TOPCLICK AU Sales and Service Team. We will give you instructions for returning the product and receiving a refund or replacement. You must return the product in its original condition, and ideally in its original packaging. When we receive the product and the conditions of this returns policy have been met, we will give you a full refund or a free replacement. Refunds will be applied to the same account that you paid us from.
If we consider that the conditions of the returns policy have not been met (for example, if the product is not defective), we will not provide you with a refund or replacement and we will return your product to you.
We reserve the right to limit the number of times that we will accept returns from you. If we think that our products or services just won’t suit you, we will complete your latest return and advise you that you should look for an alternative service.
WHEN do items need to be returned by?
We only accept returns within the 30 day return period. If a return older than 30 days reaches our warehouse, Topclick cannot accept the returned items and cannot give a refund under this Return Policy.
WHEN will I get my refund?
Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by Topclick to your payment services provider (for example your credit card supplier).
Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.